What up Euro babies!
When I got back from RTX London last year (wow, last year what?!) and it was so great getting to do that event for the 2nd time. Thank you to everyone that came out to the booth to buy some sweet merch and/or just to chat. Thank you Rooster Teeth and community for welcoming me at another amazing event. And thank you London, always a pleasure visiting :)
I was able to get some great feedback from many of you at the show about the frustrations of ordering from US companies. Of course the shipping is high AND you have to deal with exorbitant customs fees. I know that this can deter many of you from justifying the purchase. This is one of the big reasons I decided to come out to London for the show. I wanted to give those that have been wanting to purchase items but have held back due to these costs a chance to get their hands on them.
Since I've been back I have been researching ways to make it easier for you and I have a bit of a solution! Going forward customers shipping to a European address will have their items fulfilled through a European manufacturer. That means an order going out from the location to an end address in Europe will reach its destination 1-10 days after fulfillment and will be exempt from customs duties!
Here is a list of all the countries that are eligible to receive fulfillment from our European Manufacturer...
Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City
Not every item in the store will be eligible for European fulfillment as the manufacturer is somewhat limited on what it can produce. I am told that they are adding more items all the time but your basic T-shirts are definitely available!
Unfortunately all accessories are fulfilled in the US so things like pins, earrings etc would still have customs duties applied and shipping charges from US.
Thank you again for all of your support, making purchases and/or just hanging with us online. I'm always trying to improve your customer experience and will keep you informed as things are updated. As always, I love hearing your feedback and suggestions. Feel free to email, tweet, DM etc with your insight or requests.